Name
DAY 1: Opening Plenary
Date & Time
Tuesday, November 23, 2021, 8:15 AM - 12:30 PM
Speakers
Hon Victor Dominello MP - NSW Department of Customer Service
Greg Wells - Digital.NSW
Kathrina Lo - NSW Public Service Commission
Rachel Maiden - Department of Customer Service
Greg Alchin - Service NSW
Katarina Ruszczyk - Beam Ideation
Dr Kate Harrington - NSW Department of Customer Service
Gisele Kapterian - Salesforce
Barry Dietrich - Salesforce
Simon Xistouris - AC3
Silvia Pfeiffer - Coviu
Hon Victor Dominello MP Greg Wells Kathrina Lo Rachel Maiden Greg Alchin Katarina Ruszczyk Dr Kate Harrington Gisele Kapterian Barry Dietrich Simon Xistouris Silvia Pfeiffer
Description

08:15 AM           
Virtual Lobby Open
 
08:30 AM Welcome to Country
 
8:40 AM Opening and Welcome Remarks
Chair: Katarina Ruszczyk, Beam Ideation
 
08:45 AM From conception to customer: Manifesting citizen-centric design and delivery to make government easier
Hon Victor Dominello MP, NSW Department of Customer Service
 
09:15 AM Evolving our Beyond Digital strategy: Driving growth. Delivering improved outcomes for NSW
Greg Wells, NSW Department of Customer Service
 
09:45 AM Rapid scaling in public cloud to meet changing needs
Simon Xistouris, AC3, Silvia Pfeiffer, Coviu
 
10:05 AM Harnessing our Partnership Ecosystem to deliver our digital strategy and drive growth 
Mark Lenzner, NSW Department of Customer Service 
 
10:30 AM Streaming break
 
11:10 AM Building digital capabilities across the public sector  
Dr Kate Harrington, NSW Department of Customer Service 
 
11:30 AM Driving digital accessibility and inclusion across NSW government services 
Rachel Maiden, NSW Department of Customer Service, Greg Alchin, Service NSW, Kathrina Lo, NSW Public Service Commission, Greg Wells, NSW Department of Customer Service 
 
12:10 AM 

'Building Back Better' - The Path from Good to Great
Barry Dietrich, Saleforce, Gisele Kapterian, Salesforce

 
Virtual Session Link
View Session