Name
Digital Stream
Date & Time
Tuesday, November 23, 2021, 1:30 PM - 4:00 PM
Speakers
Amanda Ianna - NSW Registry of Births, Deaths & Marriages
John Mackenney - Adobe
Rahul Dutta - Service NSW
Kylie De Courteney - NSW Telco Authority
Helen Palmer - Investment NSW
Lewis Clark - Transport for NSW
Geetu Sandhu - MuleSoft
Peter Marelas - New Relic
Nick Rodwell - NSW Department of Customer Service
Carmen Michael - NSW Department of Education
Katarina Ruszczyk - Beam Ideation
Anis Rehman - TAFE NSW
Amanda Ianna John Mackenney Rahul Dutta Kylie De Courteney Helen Palmer Lewis Clark Geetu Sandhu Peter Marelas Nick Rodwell Carmen Michael Katarina Ruszczyk Anis Rehman
Description

1:30 PM
Welcome from Chair
Katarina Ruszczyk, Beam Ideation 
 
1:40 PM Converging physical and digital CX to improve citizen access, inclusion and engagement
Amanda Ianna, NSW Registry of Births, Deaths & Marriages
 
2:00 PM Digitally preparing schools for the future
John Mackenney, Adobe, Carmen Michael, NSW Department of Education
 
2:20 PM Enhancing Digital Practices to Improve Services for Citizens
Rahul Dutta, Service NSW
 
2:40 PM The Composable Government - Accelerating digital led, citizen centric services
Geetu Sandhu, MuleSoft, Anis Rehman, TAFE NSW
 
3:00 PM Using connectivity to create safe and cohesive communities
Kylie De Courteney, NSW Telco Authority
 
3:20 PM Government made easy: Improving customer experience across citizen services
Helen Palmer, Investment NSW, Nick Rodwell, NSW Department of Customer Service, Lewis Clark, Transport for NSW, Peter Marelas, New Relic
 
Virtual Session Link
View Session
Hubspot Property
Stream One - Digital